Terms of service

Welcome to Shubhmangal. These Terms & Conditions govern your use of our website, social media platforms, and purchase of products through our website, WhatsApp, Instagram, or any other official sales channel.

By accessing our website, placing an order, or purchasing our products through any of our official channels, you acknowledge that you have read and accepted these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services or placing an order.

1. ACCEPTANCE OF TERMS

By browsing our website or purchasing products from Shubhmangal, you agree to comply with these Terms & Conditions, along with our applicable shipping, return, exchange, cancellation, and privacy policies.

These terms apply to all customers, visitors, and users of Shubhmangal's online and digital platforms.

Shubhmangal reserves the right to revise, modify, or update these Terms & Conditions whenever required. Any changes will become applicable once published on our website.

2. ELIGIBILITY TO PURCHASE

Customers must be at least 18 years of age to place an order independently.

By placing an order, you confirm that:

The information provided by you is accurate and complete.
You are legally capable of entering into a binding agreement under applicable Indian law.
You are authorized to use the payment method provided for the transaction.

If an order is placed using incorrect, misleading, or unauthorized information, Shubhmangal reserves the right to cancel the order.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, prices, and other details displayed on our platforms are accurate.

However, slight variations may occur due to:

Different screen settings and display resolutions.
Lighting and photography conditions.
Handcrafted or individually finished details.
Fabric characteristics and dyeing processes.

Such minor variations will not necessarily be considered a defect.

Product availability may change without prior notice. Shubhmangal reserves the right to discontinue, modify, or restrict the availability of any product at its discretion.

4. PRODUCT PRICING

All product prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

Prices may be changed, revised, or updated at any time without prior notice.

If an incorrect price is displayed due to a technical or human error, Shubhmangal reserves the right to cancel the affected order and refund the amount paid by the customer, where applicable.

Applicable taxes, shipping charges, or other additional charges, if any, will be displayed during the checkout process.

5. ORDER PLACEMENT & CONFIRMATION

Placing an order does not automatically guarantee its acceptance.

Once an order is received, Shubhmangal may verify the order details and contact the customer for confirmation.

An order may be cancelled or declined in situations including, but not limited to:

Product unavailability.
Incorrect or incomplete customer information.
Suspected fraudulent activity.
Pricing or technical errors.
Repeated failed delivery attempts.
Customer's previous order history indicating misuse of policies.
Any other circumstance that may prevent successful fulfilment.

The customer will be informed, wherever reasonably possible, if an order is cancelled by Shubhmangal.

6. PAYMENT

Customers may use the payment methods made available on our website or official sales channels.

By completing a transaction, you confirm that the payment information provided is valid and that you are authorized to use the selected payment method.

Shubhmangal does not store sensitive payment credentials such as complete card details, unless specifically permitted by applicable law and handled through authorized payment service providers.

If a payment is deducted but the order is not successfully generated, the transaction will be reviewed and the amount will be processed according to the applicable payment gateway and banking timelines.

7. CASH ON DELIVERY (COD)

COD availability may vary depending on the customer's location, order value, product, or other operational factors.

For COD orders:

Shubhmangal may contact the customer to verify the order before dispatch.
Orders may be cancelled if the customer cannot be reached for confirmation.
Incorrect or incomplete contact details may result in cancellation.
If a customer refuses to accept a COD parcel, the order may be treated as a failed delivery.
Any applicable re-shipping or additional delivery charges must be paid before a returned order is dispatched again.

Repeated refusal of COD deliveries may result in COD being disabled for future orders.

8. SHIPPING & DELIVERY

Orders are dispatched to the address provided by the customer during checkout.

Customers are responsible for ensuring that their delivery address, phone number, email address, and other required information are correct.

Delivery timelines are estimates and may be affected by:

Courier delays.
Weather conditions.
Public holidays.
Operational disruptions.
Incorrect address or contact information.
Remote delivery locations.
Unforeseen circumstances beyond our control.

Once an order has been handed over to the courier partner, delivery is subject to the courier company's serviceability and delivery process.

Shubhmangal will make reasonable efforts to assist customers with delivery-related concerns.

9. ORDER CANCELLATION

Cancellation requests must be made within the cancellation window specified in Shubhmangal's cancellation policy.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If an order cannot be cancelled after dispatch, the customer may need to follow the applicable return or exchange procedure.

Shubhmangal reserves the right to cancel an order where there is reasonable suspicion of fraudulent activity, misuse of promotional offers, incorrect pricing, or other policy violations.

10. RETURNS & EXCHANGES

Returns and exchanges will be accepted only in accordance with Shubhmangal's applicable Return & Exchange Policy.

Customers must carefully review the eligibility conditions, applicable time limits, product requirements, and documentation requirements before requesting a return or exchange.

Products may be rejected for return or exchange if they:

Have been worn, washed, altered, or damaged.
Have been used, stained, or exposed to perfume or other substances.
Are returned without the original packaging, tags, or accessories where applicable.
Show signs of customer handling beyond what is reasonably required for inspection.
Are returned after the permitted return/exchange period.

Certain products may be non-returnable or non-exchangeable due to their nature. Customers should refer to the applicable policy before purchasing.

11. RETURN & EXCHANGE INSPECTION

All returned products may be inspected by Shubhmangal before a return, exchange, refund, or store credit is approved.

If the product does not meet the applicable return conditions, Shubhmangal may reject the request.

Customers may be required to provide photographs or videos of the product and packaging when reporting issues such as damage, incorrect items, missing items, or manufacturing defects.

Where necessary, Shubhmangal may request an unboxing video to assist in resolving delivery-related disputes.

12. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive an incorrect, damaged, or defective product, please contact Shubhmangal within the timeframe specified in our Return & Exchange Policy.

The issue should be reported with relevant order details and supporting photographs/videos where requested.

Claims submitted after the applicable reporting period may not be accepted.

Shubhmangal will review the concern and determine the appropriate resolution based on the circumstances and applicable policy.

13. STORE CREDIT

Where store credit is issued instead of a monetary refund, the credit will be subject to the validity period communicated at the time of issuance.

Unless otherwise stated, store credit:

Cannot be exchanged for cash.
Cannot be transferred to another person.
Cannot be reissued after expiry.
Cannot be refunded once issued.

Any specific terms communicated with the store credit will also apply.

14. OFFERS, DISCOUNTS & PROMOTIONS

Promotional offers, discount codes, and special campaigns may be subject to specific conditions.

Shubhmangal reserves the right to:

Modify or withdraw an offer.
Limit the number of times an offer can be used.
Restrict an offer to selected products or customers.
Reject misuse of promotional codes.
Cancel transactions involving fraudulent or unauthorized use of offers.

Unless explicitly stated, promotional offers cannot be combined with other discounts or promotional benefits.

For promotional combinations such as Buy 1 Get 1, Buy 2 Get 1, or similar offers, the promotional terms applicable to that campaign will govern the transaction.

15. MISUSE & FRAUDULENT ACTIVITY

Shubhmangal takes fraudulent transactions and misuse of its policies seriously.

We reserve the right to investigate and take appropriate action against activities including:

False claims regarding damaged or missing products.
Repeated misuse of return or exchange policies.
Unauthorized use of discount codes.
Payment or chargeback fraud.
Providing false customer information.
Refusing deliveries without legitimate reason.
Attempting to obtain products or refunds through deceptive means.

Depending on the circumstances, Shubhmangal may cancel orders, restrict accounts, suspend services, or take appropriate legal action.

16. CUSTOMER CONDUCT

Customers are expected to communicate respectfully with Shubhmangal employees, representatives, delivery partners, and customer support teams.

Threatening, abusive, discriminatory, or inappropriate behaviour will not be tolerated.

In cases of serious or repeated misconduct, Shubhmangal may restrict customer support services, cancel pending orders, or refuse future transactions, subject to applicable law.

17. WEBSITE & PLATFORM USE

Customers agree not to use Shubhmangal's website or digital platforms for any unlawful or unauthorized purpose.

You must not attempt to:

Gain unauthorized access to the website or its systems.
Interfere with website functionality.
Introduce malicious software or harmful code.
Copy, reproduce, distribute, or commercially exploit website content without permission.
Use the website to conduct fraudulent activities.
Misrepresent your identity or relationship with Shubhmangal.

Shubhmangal may restrict access to its platforms where misuse or unauthorized activity is identified.

18. INTELLECTUAL PROPERTY

All content available on Shubhmangal's website and official digital platforms, including but not limited to:

Product photographs
Videos
Graphics
Logos
Brand names
Designs
Written content
Website layouts
Marketing material

is owned by or licensed to Shubhmangal and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission from the authorized representatives of Shubhmangal.

19. CUSTOMER-SUBMITTED CONTENT

If customers voluntarily submit photographs, reviews, feedback, testimonials, or other content to Shubhmangal, they confirm that they have the necessary rights to share such content.

By submitting such material, the customer grants Shubhmangal permission to use it for legitimate business, marketing, promotional, or informational purposes, subject to applicable law.

Customers should not submit content that infringes another person's intellectual property, privacy, or other legal rights.

20. THIRD-PARTY SERVICES & LINKS

Shubhmangal may use third-party services such as payment gateways, logistics providers, analytics services, communication platforms, and social media services.

These services may operate under their own terms and privacy policies.

Shubhmangal is not responsible for the independent policies or actions of third-party platforms, except where liability cannot legally be excluded.

Our website may also contain links to third-party websites. Such links are provided for convenience and do not imply endorsement or responsibility for their content.

21. PRIVACY & PERSONAL INFORMATION

Customer information may be collected and processed for purposes including:

Processing and delivering orders.
Confirming transactions.
Providing customer support.
Managing returns and exchanges.
Sending service-related communications.
Improving our products and services.
Sending promotional communication where permitted.

Personal information will be handled in accordance with Shubhmangal's applicable Privacy Policy and relevant laws.

Customers may contact us regarding marketing communication preferences or opt out of promotional communications where applicable.

22. ELECTRONIC COMMUNICATION

By interacting with Shubhmangal through its website or official communication channels, you agree that we may communicate with you electronically through email, phone calls, SMS, WhatsApp, or other available communication methods for purposes related to your order, account, services, or applicable promotional communication.

Electronic communications may include order confirmations, payment updates, shipping notifications, customer support messages, and other service-related notices.

23. WEBSITE AVAILABILITY

Shubhmangal aims to maintain accurate and reliable website operations but does not guarantee that the website will always be available, uninterrupted, or completely error-free.

Website access may occasionally be affected by maintenance, technical issues, server problems, network interruptions, or circumstances beyond our reasonable control.

24. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Shubhmangal will not be responsible for losses resulting from circumstances beyond its reasonable control, including courier delays, technical failures, communication interruptions, natural events, government restrictions, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded under applicable law.

25. INDEMNIFICATION

To the extent permitted by applicable law, you agree to hold Shubhmangal and its authorized representatives harmless from claims, losses, liabilities, or expenses arising from your:

Violation of these Terms & Conditions.
Misuse of our website or services.
Fraudulent or unauthorized activities.
Violation of applicable laws or third-party rights.

26. FORCE MAJEURE

Shubhmangal will not be considered in breach of these Terms & Conditions where performance is delayed or prevented by circumstances outside its reasonable control.

Such circumstances may include natural disasters, government restrictions, strikes, transportation disruptions, technical failures, pandemics, civil disturbances, or other unforeseen events.

27. GRIEVANCE & CUSTOMER SUPPORT

For questions, complaints, or concerns relating to your order, products, payments, returns, exchanges, or these Terms & Conditions, customers may contact Shubhmangal through the official contact details published on our website.

Email: [Insert Official Email Address]
Phone/WhatsApp: [Insert Contact Number]
Business Address: [Insert Address]

We will make reasonable efforts to review and respond to customer concerns within an appropriate timeframe.

28. DISPUTE RESOLUTION

Any dispute or disagreement arising in connection with an order or these Terms & Conditions should first be addressed directly with Shubhmangal to attempt an amicable resolution.

If the matter cannot be resolved through discussion, it may be subject to applicable dispute resolution procedures under Indian law.

Where arbitration is agreed or required by applicable law, the proceedings will be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

29. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable law and the dispute-resolution provisions above, courts having appropriate jurisdiction at [Insert City, State], India, shall have jurisdiction over disputes arising from these terms.

30. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the extent necessary, while the remaining provisions will continue to remain effective.

31. WAIVER

Failure by Shubhmangal to enforce any provision of these Terms & Conditions at any particular time shall not be considered a waiver of its right to enforce that provision in the future.

32. ENTIRE AGREEMENT

These Terms & Conditions, together with Shubhmangal's applicable Privacy Policy, Shipping Policy, Return & Exchange Policy, Cancellation Policy, and other policies published on the website, constitute the terms governing your use of our services and purchase of our products.

33. ACCEPTANCE

By placing an order through the Shubhmangal website, WhatsApp, Instagram, or any other official sales channel, you confirm that you have reviewed and accepted these Terms & Conditions and the policies applicable to your purchase.