At Shubhmangal, we aim to ensure that your order reaches you safely and within the estimated delivery timeframe. Please read the following shipping terms carefully before placing your order.

1. GENERAL SHIPPING INFORMATION

Once your order has been dispatched, tracking details will be shared with your registered email address or WhatsApp number.

Customers are requested to regularly check their tracking information and contact our support team if they notice any issue with their shipment. While we make every reasonable effort to assist with deliveries, we are unable to individually monitor the movement of every parcel throughout the entire delivery process.

The delivery timeline begins once the order has been shipped and may vary depending on the destination, courier service, product availability, and other operational factors.

2. STANDARD DELIVERY

For domestic orders within India, the usual delivery time is approximately 2–9 working days from the date of dispatch.

Prepaid orders may be processed and delivered faster in certain cases. COD orders may require additional verification and therefore can take longer to process.

Delivery timelines are estimates and should not be considered guaranteed delivery dates.

3. EXPRESS SHIPPING

Express delivery is available only for orders placed directly through WhatsApp.

WhatsApp: +91 99139 60309

Orders placed through the Shubhmangal website are not eligible for express shipping unless specifically confirmed by our team.

Express shipping charges and delivery timelines may vary depending on the destination and order details. Customers are advised to confirm the applicable charges and expected delivery timeline before placing an express order.

4. CUSTOMISATION & STITCHING ORDERS

If an order includes customisation, alterations, or stitching services, additional processing time will be required.

The delivery timeline may be extended by approximately 2–5 additional working days depending on the nature of the requested work.

Customers will be informed where additional time is required for the completion of customised orders.

5. CASH ON DELIVERY (COD)

COD orders require additional verification before dispatch.

Our team may contact the customer by phone to confirm the order.

Call: +91 95120 77999

A COD order will not be dispatched until the required confirmation has been completed.

The COD fee, wherever applicable, is non-refundable.

The shipping partner may also contact the customer before delivery to verify the shipment. In some cases, an OTP may be sent to the registered mobile number and must be confirmed to complete delivery.

Customers are therefore requested to remain available for calls and OTP verification related to their COD order.

If the customer does not respond to the required confirmation calls or fails to provide the necessary OTP/verification, the courier partner may return the parcel to Shubhmangal.

Shubhmangal will not be responsible for delivery failure resulting from the customer's failure to complete the required verification.

6. ORDER STATUS & DELIVERY TIMELINES

At times, the order status displayed on our website or courier partner's tracking system may continue to show statuses such as "Processing," "In Transit," or a similar status even when the parcel is progressing normally.

Customers should consider the actual delivery of the product when determining the delivery date for the purpose of return or exchange eligibility.

The applicable return or exchange period will be calculated from the date on which the product is actually delivered to the customer, subject to the conditions of our Return & Exchange Policy.

7. REFUSED OR REJECTED DELIVERIES

If a customer refuses to accept an order while it is in transit or at the time of delivery, Shubhmangal may treat the shipment as a customer-rejected order.

In such cases, Shubhmangal will not be obligated to automatically provide a refund, store credit, or complimentary reshipment.

Any request for reshipment, refund, or other resolution will be reviewed according to the applicable order and return policies.

8. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Please ensure that the following information is correct:

• Full name

• Complete delivery address

• City and state

• PIN code

• Valid mobile number

• Email address, where applicable

Shubhmangal will not be responsible for delays, failed deliveries, or returned shipments caused by incorrect, incomplete, or insufficient address information.

If a parcel is returned to us because of an incorrect address or unsuccessful delivery, it may be reshipped after the parcel reaches Shubhmangal and after the applicable additional shipping charges have been paid by the customer.

9. COURIER PARTNERS

Shubhmangal may use different logistics and courier partners depending on the destination, serviceability, package requirements, and operational availability.

Our domestic courier partners may include:

• Blue Dart

• DTDC

• Delhivery

• XpressBees

• Shree Tirupati

• India Post

• Other logistics partners, as required

The courier partner assigned to an order may vary and cannot always be selected by the customer.

10. DELIVERY DELAYS

We make every reasonable effort to dispatch and deliver orders within the estimated timeframe.

However, delivery may occasionally be delayed because of circumstances beyond our reasonable control, including:

• Festivals and public holidays

• Severe weather conditions

• Natural events

• Transportation disruptions

• Technical or operational issues

• Courier partner delays

• Remote or difficult-to-service locations

• Government restrictions

• Unexpected logistics disruptions

• Product processing or production delays

In such circumstances, Shubhmangal will make reasonable efforts to coordinate with the courier partner and facilitate delivery as soon as possible.

Such delays will not automatically qualify for cancellation, refund, or compensation.

SHIPPING WITHIN INDIA

11. DOMESTIC SHIPPING

Shubhmangal ships orders across India, subject to courier serviceability.

The standard domestic delivery period is generally 2–9 working days after dispatch.

Certain products may require additional processing time before dispatch, particularly where customisation, stitching, alterations, or production work is involved.

The estimated delivery period may therefore be longer for such orders.

Shubhmangal cannot be held responsible for delays caused by courier partners, unforeseen weather conditions, operational disruptions, or other circumstances beyond our reasonable control.

12. ORDER TRACKING

Once your order has been shipped, the applicable tracking information will be shared with you through your registered email address or WhatsApp number.

Customers are encouraged to use the tracking information to monitor their shipment and contact us promptly if the tracking information indicates an unusual delay or issue.

ORDER MARKED AS DELIVERED BUT NOT RECEIVED

13. DELIVERY DISPUTES

If the courier tracking system shows your order as "Delivered" but you have not received the parcel, please contact Shubhmangal within 24 hours of the delivery status being updated.

Customers should also check with family members, building security, neighbours, reception desks, or other persons who may have accepted the parcel on their behalf.

The courier partner may have a limited period within which a delivery complaint can be raised. Therefore, delayed reporting may affect our ability to investigate the matter.

Customer Support Email: shubhmangal1331@gmail.com
WhatsApp: +91 99139 60309
Calls: +91 95120 77999

Shubhmangal will make reasonable efforts to coordinate with the courier partner once the issue has been reported within the applicable timeframe.

INTERNATIONAL SHIPPING

14. INTERNATIONAL ORDERS

International shipping is available for selected destinations.

Customers interested in placing an international order may contact our team directly:

WhatsApp: +91 99139 60309
Email: shubhmangal1331@gmail.com

International shipping charges are calculated separately based on factors such as the destination country, package weight, dimensions, and applicable shipping service.

Our team will confirm the applicable shipping charges before the order is processed.

15. INTERNATIONAL DELIVERY TIME

International orders generally require approximately 3–18 working days after dispatch to reach the destination.

Actual delivery time may vary depending on the destination country, customs procedures, courier operations, local delivery conditions, and other circumstances outside Shubhmangal's control.

Customised or specially processed orders may require additional time before dispatch.

16. INTERNATIONAL RETURNS & EXCHANGES

All international orders are carefully checked before dispatch.

Due to the nature and cost of international logistics, returns and exchanges are not accepted for international orders, unless otherwise specifically agreed in writing by Shubhmangal.

Customers are advised to carefully verify their product selection, size, measurements, shipping address, and other order details before confirming an international purchase.

17. CUSTOMS, IMPORT DUTIES & TAXES

International orders are dispatched from India.

Any customs duties, import taxes, local charges, clearance fees, or other charges imposed by the destination country are the responsibility of the customer/recipient.

Customs charges vary between countries and Shubhmangal cannot accurately determine or estimate these charges in advance.

Customers are advised to contact their local customs authority for information regarding applicable duties and taxes.

Shubhmangal is not responsible for delays caused by customs clearance procedures.

18. UNCOLLECTED OR CUSTOMS-HELD INTERNATIONAL PARCELS

Customers are responsible for providing accurate delivery information and accepting the parcel when delivery is attempted.

Shubhmangal will not be responsible for parcels that are:

• Refused by the recipient.

• Not collected within the courier's permitted holding period.

• Returned because the recipient was unavailable.

• Held or rejected by customs.

• Forfeited or destroyed by customs authorities due to destination-country requirements.

If a parcel is returned, abandoned, or forfeited due to the recipient's actions or customs-related issues, Shubhmangal may not be able to reship the order or provide a refund.

19. SHIPPING SUPPORT

For any questions regarding your shipment, tracking information, delivery status, or shipping-related concerns, please contact us through the following official channels:

Customer Support Email: shubhmangal1331@gmail.com
WhatsApp: +91 99139 60309
Customer Support Calls: +91 95120 77999

Our team will make reasonable efforts to assist you with your shipping-related concern.